Introduction:
At Craft Mart BD, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Facebook page or interact with our online shop.

Information We Collect:

  • Personal Data: Name, email address, shipping address, billing address, phone number, payment information (though typically processed by a secure third-party payment gateway, which you should mention).

  • Usage Data: Information about how you access and use our services (e.g., IP address, browser type, pages viewed, time spent on pages, referral sources).

  • Marketing Data: Your preferences for receiving marketing communications.

How We Collect Information:

  • When you place an order.

  • When you create an account.

  • When you subscribe to our newsletter.

  • When you contact us via email, phone, or social media.

  • Through website cookies and similar tracking technologies

How We Use Your Information:

  • To process and fulfill your orders.

  • To manage your account.

  • To improve our products, services, and website experience.

  • To send you promotional offers and updates (with your consent).

  • To communicate with you about your orders or inquiries.

  • To detect and prevent fraud.

Disclosure of Your Information:

  • Service Providers: To third-party companies that assist us in operating our business (e.g., payment processors, shipping companies, marketing services). These partners are obligated to protect your information.

  • Legal Requirements: When required by law or in response to valid requests by public authorities.

  • Business Transfers: In connection with a merger, sale of company assets, or acquisition.

Data Security:

  • “We implement a variety of security measures to maintain the safety of your personal information. We use encrypted connections for sensitive data transmission (e.g., payment details) and regularly review our security practices.”

  • Your Data Protection Rights (e.g., GDPR-like rights, even if not directly applicable, it’s good practice):

    • The right to access your personal data.

    • The right to correct inaccurate data.

    • The right to request deletion of your data.

    • The right to object to processing.

    • The right to withdraw consent.

Cookies:
Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy:
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us: 

If you have any questions about this Privacy Policy, please contact us at it@craftmartbd.com or +8801971957769

Terms & Conditions (or Terms of Service)
Welcome to Craft Mart BD! These Terms and Conditions govern your use of our online store and the purchase of products from us. By placing an order with Craft Mart BD, you agree to these terms

  • Product Information & Availability:

    • Description of products (building blocks, lamps, keyrings, RC cars).

    • Acknowledgement that product images may vary slightly from actual items.

    • Information on stock availability and how backorders/out-of-stock items are handled.

  • Pricing & Payment:

    • All prices are in BDT (Bangladeshi Taka).

    • Information on accepted payment methods (Cash on Delivery, online payment gateways, etc.).

    • Details on when payment is charged.

    • Disclaimer about potential pricing errors.

  • Order Acceptance & Cancellation:

    • How an order is confirmed (e.g., email confirmation).

    • Craft Mart BD’s right to refuse or cancel an order for any reason (e.g., product unavailability, payment issues).

    • Customer’s right to cancel an order within a certain timeframe (if applicable).

  • Shipping & Delivery:

    • Shipping methods and estimated delivery times within Bangladesh.

    • Shipping costs.

    • Responsibility for correct shipping address.

    • What happens if delivery is unsuccessful.

  • Returns, Refunds & Exchanges:

    • Your specific policy (e.g., 7-day return, product must be unused, original packaging).

    • Conditions for eligibility (e.g., damaged on arrival, wrong item).

    • Process for initiating a return or exchange.

    • Who bears the cost of return shipping.

    • Timeframe for processing refunds.

  • Intellectual Property:

    • All content on your page/website (logos, product images, text) is owned by Craft Mart BD or its licensors.

    • Prohibition of unauthorized use.

  • Limitation of Liability:

    • Disclaimer that Craft Mart BD is not liable for indirect damages, loss of profits, etc.

    • Clarification that liability is limited to the purchase price of the product.

  • Governing Law & Jurisdiction:
    “These Terms and Conditions shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes will be subject to the exclusive jurisdiction of the courts of Bangladesh.”

  • Changes to Terms & Conditions:
    “We reserve the right to modify these Terms and Conditions at any time. Your continued use of our service after such changes constitutes your acceptance of the new Terms.”

Delivery Information (Can be a part of T&C or separate)

    • Delivery zones (e.g., all over Bangladesh).

    • Estimated delivery times for different zones (e.g., Dhaka vs. outside Dhaka).

    • Shipping fees.

    • Tracking information (if available).

    • Packaging standards.

 Return & Refund Policy (Can be a part of T&C or separate)
A clear and concise version of the return/refund section from your T&Cs. Make it easy for customers to understand their rights and the process.